How It Works About Us Insights FAQs Contact

Getting started 4

Elara is an intelligent health companion. You describe how you feel in your own words, Elara works out what kind of care fits, and connects you with a verified doctor at an independent clinic.

Elara is a decision-support and booking platform, not a medical provider.

That is exactly what Elara is for. Describe how you feel in your own words, and Elara will guide you through a few questions to work out the right type of specialist or test.

Elara focuses on proactive, preventive care and wellness. We connect you with specialists in longevity medicine, preventive health, hormones, aesthetic medicine and general wellness. Whether you are optimising your health, addressing concerns early, or exploring treatments to look and feel your best, Elara guides you to the right expert.

Yes. Describe what is going on in English or Arabic, by typing or by speaking. It is a conversation, not a form.

Matching and booking 4

Elara reads the intent behind what you said, not just the words, and matches you to a verified doctor who fits it. You are shown the reason for the match, so you can judge it for yourself.

No. Elara narrows the field and explains why. You choose who to see and how to proceed, every step of the way. Every clinic on Elara is an independent provider.

When you book, Elara can prepare a short pre-visit summary of what you described, so you do not have to start from the beginning in the room. You review it before it goes.

Yes. Every conversation is saved, so you never explain yourself twice. Your history is there whenever you open Elara, and it shapes what Elara suggests next.

Care and safety 3

No. Elara is a decision-support platform that helps you find the right healthcare provider. We do not diagnose, treat or provide medical advice. All medical care is delivered by licensed healthcare providers at independent clinics.

Elara is not an emergency service. If you are experiencing a medical emergency, call 998 or 999 in the UAE, or go to your nearest emergency room immediately.

The treating clinic and clinician. They are independent providers, and all clinical decisions, advice and treatment are theirs. Elara helps you find them and book the visit.

Pricing 2

Elara charges a small service fee when you confirm an appointment. Medical consultations are paid directly at the clinic at their standard rates. We will share exact pricing with early access members.

No. You pay the clinic directly for the consultation or treatment, at their own rates. The Elara fee covers confirming the booking, and nothing else.

Privacy and data 4

Yes. We use end-to-end encryption and follow strict data protection standards. Your information is never shared without your permission.

On secure servers inside the United Arab Emirates, where it remains subject to UAE data protection law. Access is limited to authorised people on a need-to-know basis.

Only what the appointment needs: your name, contact details and appointment preferences, plus the pre-visit summary if you choose to send it.

Your medical record from the visit is held by the clinic, not by Elara. We do not share your information with third parties for marketing.

Yes. You can ask us to delete your personal information, subject to records we are legally required to keep. You can also request a copy of it, correct it, or withdraw your consent. See the Privacy Policy, or write to support@elaradubai.com.

Wearables 2

Oura, Whoop and Apple Watch. Connecting one lets Elara see the picture between appointments rather than only at them, which is what makes the next recommendation better than the last.

No. A wearable adds to what Elara understands about you, but everything works without one. You can connect a device later, or not at all.

Availability 2

We are launching in Dubai first, partnering with trusted healthcare providers across the city. We will expand to other UAE cities soon.

Not yet. Elara is launching in Dubai, and early access goes to founding members first. Join the waitlist and we will be in touch when your place opens.